What is covered in flexi-rate?
The short answer is everything!
If your plans change for any reason let us know within the cancellation window and benefit from one of the options listed below.
Your options*:
- 1. Amend your holiday to new dates
- 2. If you don’t know your new dates, transfer your money to credit your Tencreek account to be redeemed against a future holiday
- 3. Cancel your booking and receive a no quibble refund**
Just complete the flexi form during the cancellation window and our team will be delighted to help you.
I need to claim against the Flexi-rate guarantee , what do I do?
All you need to do is complete our flexi form within the cancellation window by clicking here
What is the cancellation window?
The cancellation window is 48 hours prior to arrival or 7 days prior to arrival during school holiday dates.
*Please refer to our terms and conditions for more info
**Refunds may be subject to a Flexi-Rate fee. Click here to find more info. There are no fees should you cancel 56 days or more prior to arrival.
